FAQ Topics, Questions, and Answers
General Information
Have a question? We’re here to help.
Of course! Our friendly team of specialists will be happy to help with any guidance or advice you need.
Get in touch with us today via email at customerservice@printingdirect.com or call us on 01777 861455.
We are open Monday - Friday from 9.30am - 4.30pm. We are closed at the weekend and bank holidays.
You can of course still order online at any time.
We are based in Retford, Nottinghamshire, England.
Our Headquarters can be found at Randall Park Way, Retford, Nottinghamshire DN22 7WF.
As a general rule we aim to get a quote back to you within 24 hours although most quotes will be received within a couple of hours.
Ocassionally it may take longer if your specification is particularly complex or more bespoke.
We do not store any credit card or payment details.
We do store customer details on our database such as name, email, telephone number and address as a means of functioning as a business. Such as knowing where jobs are to be delivered or how to reach a customer if neccessary.
Check our full privacy policy at the bottom of the page for more details.
As an environmentally friendly print & design company we aim to ensure that all our activities are conducted with sound environmental practices.
You can find our more about our environmental policy on our 'About' page.
If you need direct help call us on 01777 861 455 Get in touch →
Ordering & Payment
Ordering couldn't be simpler! Visit our our print store. Find what you need and order your product!
Or if you prefer you can either email us at customerservice@printingdirect.com or give us a call on 01777 861455. You can also use the contact form on our contacts page.
We'll provide you with a free quote and upon acceptance we'll get the wheels in motion.
Print - Standard production turnaround time is 5 working days after order confirmation. However this can be longer or shorter depending on the specifications of the job.
Design - Similarly, design proof turnarounds are dependant on the particular project. You can be reassured we will always endeavour to get your job/proof to you as soon as possible.
Unfortunately we do not offer a tracking service. We use various courier services and so can not guarantee you will be able to follow your deliveries after dispatch.
All orders however are sent on next day delivery, completely free of charge.
Of course! Give us a call on 01777 861455 or email us at customerservice@printingdirect.com and if possible quote your previous order number if you can and we'll beable to help.
The best way to cancel your order is to call us on 01777 861455 quoting your order number.
Please note that because of our quick turnaround it may not always be possible to cancel your order.
Payment is on order. The job will not be processed unless confirmation of payment has been received.
The only exception is if you have a credit account set up with us which will give you 30 days to pay. If you are interested in setting up a credit account please get in touch.
All major credit or debit cards are acceptable, including paypal.
There are no charges for using a credit card.
As payment is on order you will receive a digital invoice once you confirm you accept the quote and wish the job to go ahead.
If you have a credit account with us you will still receive your invoice at the same time however it will state on the invoice you have 30 days to fufill payment completion.
Of course! If you wish to set up a credit account with us simply get in touch and we will send you an account application form.
Once this is completed, returned and processed by us, we will set up your account subject to a credit check of your business which will dictate your credit amount.
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Delivery & After Sales
Of course! If you need your job delivering to various addresses let us know the details and information and we can sort this out for you.
This will incur extra charge(s) depending on location and the number of extra addresses.
Unfortunately we do not offer a tracking service. We use various courier services and so can not guarantee you will be able to follow your deliveries after dispatch.
All orders however are sent on next day delivery, completely free of charge.
Good news! At Printing Direct we offer FREE next day delivery with every order!
If you require a slightly different delivery service such as a Saturday morning delivery we can arrange this for an extra cost.
We currently do not ship to other countries outside of mainland UK.
We currently deliver to Mainland UK only.
We make every effort to ensure your goods are suitably protected. If however there is a problem with the contents let us know. We'll ask you to send us a photo of the damage so that we can take this up with the courier company, and we can then send you replacement goods.
Damage caused as a result of opening, mishandling, mistreatment, vandalism or other circumstances out of our control means that we are unable to offer reprints, replacements or refunds..
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Design & Artwork
Printing Direct have over 50 years in house design experience and so we'll be only too happy to help you with your design requirements. Get in touch and let's get creative!
In a bustling marketplace, we recognise the significance of competitive and affordable design costs.
Our goal is to craft impactful designs that are tailored specifically to you and your business, promoting success rather than hindrance.
While the value of good design cannot be overstated, we are confident that our pricing will pleasantly surprise you. Design fees are determined by the details outlined in your brief and the time required to complete your project.
Online - When you order from our online shop there will be a button to click to add your file(s) You cannot order online without uploading any artwork.
Email - if you do not wish to order online you can send us your artwork (under 10MB) or any neccessary files via email to customerservice@printingdirect.com.
Larger Files - For large files over 10MB we recommend any of the FREE file transfer services such as WeTransfer or MailBigFile using the email address customerservice@printingdirect.com as your recipient.
Changes you require to your existing artwork will be subject to viewing your artwork first.This will establish whether it is possible and if so how long this will take.
You will be informed before any work is undertaken and if any cost will be incurred to fufill your requirements.
Subject to seeing your artwork, simple issues that are picked up by our designers will be fixed free of charge.
However If further more extensive changes are required then additional artwork fees may be incurred. You will be made aware of any fees that would be incurred prior to the work being completed. Payment for which will also be taken upfront.
If artwork provided is not setup correctly then we will make you aware of this. We are here to make the process simple so we will try to help as much as possible.
Please note when it comes to supplied artwork our checks are to ensure the files are print ready such as the right size, include bleed and trim marks. They are not to check the content of your printed designs and therefore we cannot be held responsible for spelling mistakes, grammatical errors or any artwork mistakes that we have not done ourselves.
At Printing Direct we understand setting up artwork can be a bit of a minefield. Below is a basic guide of what to take into account when creating your designs.
Accepted file formats:
Adobe Acrobat – PDF (Press Quality)
Adobe Illustrator – AI / EPS
Adobe Photoshop – PSD (Hi-res)
JPG/JPEG (Hi-res)
PNG (Hi-res)
TIFF (Hi-res)
Document Sizes & Resolutions:
In a nutshell we prefer PDF files with a resolution of 300 dpi. Anything less and images may appear pixelated or blurry when printed. Remember always save your artwork at the size it is to be printed. If you supply us artwork that is saved at a small size and you want it printed big then your artwork is going to lose quality!
Bleed:
Bleed is the little bit of extra colour or image that goes on all the edges of your printed piece. We print it and then we chop it off. What this does is ensure that your printed product does not have an ugly white edge along the sides, but a nice clean and seamless break. As a rule of thumb we ask for a 3mm bleed on all the edges, so as an example you will supply your A6 flyer with the dimensions 111 x 154mm and after we have printed and trimmed it it is returned to you at the standard A6 size of 105 x 148mm.
Colour
If possible save your artwork in the colour format CMYK as these are the ink colours used to print your artwork.
We can convert your artwork to CMYK but this will change the colour of your artwork and it might not print as you expect it to.
Yes. We will email you over visual or proof (not a print ready file) free of charge that you can check.
We will ask you to approve this file to give us clearance to move forward and put your job into production.
Of course! If you need to make further changes to your job let us know the required amendments and we will action this for you.
Depending on the severity of your amendments this could push your production date back. There may also be an extra cost if it isn't a mistake of our doing or your requested changes are going to take a significant amount of time.
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Banners & Exhibition Graphics
Our Indoor Banners are a versatile and cost effective way to advertise and promote your business or organisation. Ideal for retail spaces, receptions, trade shows and more. From economy, double-sided, premium and interchangeable, we have a banner to suit.
Our Exhibition Stands are a must have when it comes to those all important trade events and conferences. With a clever frame system that clicks together with ease your display is ready in minutes. Complete your look with lights and a Pop-up counter.
PVC Banners and Mesh Banners are durable, long-lasting and eye-catching, and can withstand all weather conditions. Banners are an inexpensive method of advertising or promoting. They come fully hemmed and eyeletted, ideal for attaching to fences, railings and walls.
A pull-up banner stand is one that you simply pull up and put into place, they are sometimes refered to as roller banners. A pop-up banner is a larger banner stand that requires a bit more time in the construction.
Pop up banners are more common place at trade shows and exhibtions, while pull-up banners are cheaper and more suited to short term use.
Of course! If you have no artwork it's no problem, our design team can create great looking banner or exhibition graphics for you.
We advise to use them indoors only to avoid the potential of weather damage. If you have a sheltered outdoor area that acts as a showroom, you may be able to use banner stands if they are secured properly, but it is recommended to use banner stands in an indoor environment only.
If you require an outdoor banner we have a selection of banners that are designed for outdoor use.
Generally speaking premium banners often come with many more features, such as adjustable feet for uneven floors, they come with padded cases and they are often made with more longevity in mind so are seen as more of an investment.
People are sometimes put off by the idea that banners might take ages to assemble. This couldn't be further from the truth with some pull up banners taking mere seconds!
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Personalised products & clothing
Yes, of course we can! Our expert team are happy to help with any questions you may have. If you've requested a quote, a member of our team will be in touch via email and can answer any questions you might have.
If you'd prefer to get in touch with us directly to ask a question, simply call 01777 861455 or email info@totalmerchandise.co.uk We're open between 9.00am and 5pm Monday to Friday; if you get in touch over the weekend, we'll respond to you first thing on Monday morning.
With so many variations and sheer amount of products on offer it is best to get in touch with one of our team directly either by email at customerservice@printingdirect.com or by phone on 01777 861455.
This way we can establish exactly what your requirements are and offer our professional advice to enable you to get exactly want you need.
You can send your logo to us via email at customerservice@printingdirect.com.
Logos should be sent as vector artwork such as a vectored EPS, AI or PDF file. The logo should preferably be in the Pantone colours you wish the job to be printed in but don't worry if you are unable to do this as we can match it if neccessary.
Fonts should be embedded or changed to outline.
If you are unsure or have any questions don't hesitate to get in touch.
Good news! There is no artwork charge for setting up your logo to your chosen product!
There is also no cost for your product proof which allows you to view your company logo or your product before going into print.
Yes - We'll provide you with a free proof or visual that will show how your product looks with your chosen artwork.
Once approved and we get the go ahead your product will go into production.
You will typically receive your PDF artwork proof within 24 working hours via email.. We will ask you to confirm you are happy to proceed or to notify us of any amends that need making.
This is subject to work levels although we will always endeavour to get your free proof done as soon as possible.
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