Payment is on order. The job will not be processed unless confirmation of payment has been received. The only exception is if you have a credit account set up with us which will give you 30 days to pay. If you are interested in setting up a credit account please get in touch.

We have a variety of ways we can receive payment. Most customers prefer to pay by either credit or debit card over the telephone. All calls are confidential and no data is collected. All major cards are accepted. Occasionally we receive BACS payments and can also accept cash payment in person if you are more local.

As payment is on order you will receive a digital invoice once you confirm you accept the quote and wish the job to go ahead. If you have a credit account with us you will still receive your invoice at the same time however it will state on the invoice you have 30 days to fufill payment completion.

Of course! If you wish to set up a credit account with us simply get in touch and we will send you an account application form. Once this is completed, returned and processed by us, we will set up your account subject to a credit check of your business which will dictate your credit amount.

Payment is on order. The job will not be processed unless confirmation of payment has been received. The only exception is if you have a credit account set up with us which will give you 30 days to pay. If you are interested in setting up a credit account please get in touch.

We have a variety of ways we can receive payment. Most customers prefer to pay by either credit or debit card over the telephone. All calls are confidential and no data is collected. All major cards are accepted. Occasionally we receive BACS payments and can also accept cash payment in person if you are more local.

As payment is on order you will receive a digital invoice once you confirm you accept the quote and wish the job to go ahead. If you have a credit account with us you will still receive your invoice at the same time however it will state on the invoice you have 30 days to fufill payment completion.

Of course! If you wish to set up a credit account with us simply get in touch and we will send you an account application form. Once this is completed, returned and processed by us, we will set up your account subject to a credit check of your business which will dictate your credit amount.

Printing Direct have over 50 years in house design experience and so we'll be only too happy to help you with your design requirements. Get in touch and let's get creative!

You can send us your artwork or any neccessary files via email to customerservice@printingdirect.com. For large files we recommend any of the FREE file transfer services such as WeTransfer or MailBigFile using the email address customerservice@printingdirect.com as your recipient.

Subject to seeing your artwork, simple issues that are picked up by our designers will be fixed free of charge.
If further more extensive changes are required then additional artwork fees may be incurred. You will be made aware of any fees that would be incurred prior to the work being completed. Payment for which will also be taken upfront.

If artwork provided is not setup correctly then we will make you aware of this. We are here to make the process simple so we will try to help as much as possible.

Please note when it comes to supplied artwork our checks are to ensure the files are print ready such as the right size, include bleed and trim marks. They are not to check the content of your printed designs and therefore we cannot be held responsible for spelling mistakes, grammatical errors or any artwork mistakes that we have not done ourselves.

At Printing Direct we understand setting up artwork can be a bit of a minefield. Below is a basic guide of what to take into account when creating your designs.

Accepted file formats:

Adobe Acrobat – PDF (Press Quality)

Adobe Illustrator – AI / EPS

Adobe Photoshop – PSD (Hi-res)

JPG/JPEG (Hi-res)

TIFF (Hi-res)

Document Sizes & Resolutions.

In a nutshell we prefer PDF files with a resolution of 300 dpi. Anything less and images may appear pixelated or blurry when printed. Remember always save your artwork at the size it is to be printed. If you supply us artwork that is saved at a small size and you want it printed big then your artwork is going to lose quality!

Bleed

Bleed is the little bit of extra colour or image that goes on all the edges of your printed piece. We print it and then we chop it off. What this does is ensure that your printed product does not have an ugly white edge along the sides, but a nice clean and seamless break. As a rule of thumb we ask for a 3mm bleed on all the edges, so as an example you will supply your A6 flyer with the dimensions 111 x 154mm and after we have printed and trimmed it it is returned to you at the standard A6 size of 105 x 148mm.

Colour

If possible save your artwork in the colour format CMYK as these are the ink colours used to print your artwork.
We can convert your artwork to CMYK but this will change the colour of your artwork and it might not print as you expect it to.

We make every effort to ensure your goods are suitably protected. If however there is a problem with the contents let us know. We'll ask you to send us a photo of the damage so that we can take this up with the courier company, and we can then send you replacement goods.

Damage caused as a result of opening, mishandling, mistreatment, vandalism or other circumstances out of our control means that we are unable to offer reprints, replacements or refunds.

Unfortunately we do not offer a tracking service. We use various courier services and so can not guarantee you will be able to follow your deliveries after dispatch. All orders however are sent on next day delivery, completely free of charge.

Good news! At Printing Direct we offer FREE next day delivery with every order! If you require a slightly different delivery service such as a Saturday morning delivery we can arrange this for an extra cost.