Putting the Care in Customer Care

James Bowers Uncategorized Leave a Comment

We at Printing Direct love it when a job is done right and when you, our customer, can walk away with a smile knowing you are content with your order and your experience with us. Our approach to customer care is a straightforward one. We know a friendly and approachable working ethic is key to promoting customer satisfaction. We’ve all experienced the frustration that can occur when dealing with a faceless mega-corporation, when getting a simple answer or talking to an actual human being that doesn’t sound like a corporate android can be hard to come by. Our aim is to deliver the opposite to this, as our focus is on a speedy service with a smile to make everyone happy.

Although we do our utmost to achieve customer satisfaction throughout all our dealings, we appreciate that in the world of print and design problems do occasionally happen. In this eventuality we will work with you to resolve the issue. We never want you to shy away from approaching us if you need to talk about anything further, so we can find a solution to the issue at hand together. If you’re not satisfied with something, then neither are we. You can call our helpful team for a chat on 01777 861454 or alternatively, if you haven’t the time to spare to talk, you can always drop us an email via customerservice@printingdirect.com and someone will be in touch promptly.

Prefer a different way of approaching us? We are live across numerous social media outlets. Get in contact via direct messaging on Twitter or Facebook. Whatever is easiest for you!


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